Diagnostic Aids
- Verify the mobile device can be charged with the proper wireless charging adapter. To check for phone or other device compatibility, refer to GM Total Connect website.
- Verify the charging pad/pocket is free from debris or any obstruction that may impede charging.
- The component T22 contains an internal temperature switch that will open if it exceeds 85°C (185°F).
- The ambient operating temperature is between -20 and 60°C (-4 and 140°F) for the charging system and between 0 and 35°C (32 and 95°F) for the mobile device. If the mobile device temperature exceeds 35°C (95°F) the mobile device may stop accepting a charge (this may vary with different mobile devices).
- Verify the mobile device is positioned correctly on the charging pad/pocket and there are no foreign objects between the mat and the mobile device. It may be necessary to move the device around slightly or rotate 180 degrees to properly align it on the charging pad/pocket until the device starts to charge. The use of a protective case may require more precise device placement to allow charging or may inhibit charging. Try removing the protective case.
- The mobile device may not charge if the charge mat is NOT completely flat or has an air gap which can be verified by a finger push at the target graphic located at the center of the mat. If the charge mat is NOT flat, replace the charge mat/rubber liner.
- While operating the vehicle in rough conditions, it is possible for the device to move out of position, repositioning of the device may be necessary.
- If the mobile device battery is fully charged, the charge indicator on the P17 Info Display Module may not illuminate.