General diagnosis instructions to customer-initiated software update (KISA)

WARNING: This page is about a different car, the 2013 BMW X5, 2012 BMW X5, and 2011 BMW X5. However, it is still accessible from the selected car via links, so may be relevant.

The customer-initiated software update (KISA) function is used to update the control unit. Using a customer-initiated software update (KISA), known malfunctions or restrictions of the compatibility of mobile phones and similar issues will be rectified. Moreover, the usability of functions will be improved as well.

To do so, the most up-to-date software package for the customer-initiated software update (KISA) can be downloaded from BMW. Then, the software package is to be copied onto an appropriate USB stick. The USB stick is then to be connected to the USB port in the center console. The installation takes place when selecting KISA on the central information display.

Possible faults relating to the installation of customer-initiated software updates are displayed in the test module < check telecommunication system > in the point KISA. Take the appropriate measures (if available) from the functional description in the case of stored information.

Observe the following notes on using USB devices:

If a USB device does not work in the vehicle, connect the USB device to a PC and check whether the device is correctly detected there.
For the KISA function, the USB device must be connected to the USB port in the center console. A customer-initiated software update (KISA) is not possible via the connection in the glove box.
The USB device must be configured as a MassStorageDevice .
USB devices with a high power consumption, e.g. USB hard disks, cannot be used.