Functional description BMW Connected: Troubleshooting

WARNING: This page is about a different car, the 2013 BMW X5, 2012 BMW X5, and 2011 BMW X5. However, it is still accessible from the selected car via links, so may be relevant.

If problems occur when establishing the connection, the customer can perform a self-diagnosis. This self-diagnosis is integrated in the application in order to locate the cause of the problem. The procedure for performing the self-diagnosis is self-explanatory. Proceed as follows:

Do not connect terminal device to the vehicle. Disconnect terminal device from vehicle, if necessary.
Start the application.
Activate "Info" button (2).
Select "Check connection" button (1).
Activate "Self- diagnosis" button (1).
Connect terminal device to vehicle. The self-diagnosis then starts automatically.

Fig 1: Selecting Check Connection Button
Courtesy of BMW OF NORTH AMERICA, INC.

Item	Explanation
1	"Info" button
2	"Check connection" button

Fig 2: Display - Self-Diagnosis Button Screen

Courtesy of BMW OF NORTH AMERICA, INC.

Item	Explanation
1	"Self-diagnosis" button

NOTE: If the customer is not able to solve his problem with the aid of self-diagnosis, the BMW Connected support page is available through BMW.

In rare cases the customer may need to contact an authorized BMW dealer.