Notes for service technicians
WARNING: This page is about a different car, the 2013 BMW X5, 2012 BMW X5, and 2011 BMW X5. However, it is still accessible from the selected car via links, so may be relevant.
In the case of complaints with regard the BMW Professional telematics, the necessary optional equipment and the respective content of the usage agreement must be checked.
Before diagnosis is performed on the vehicle, the contract data for the vehicle must be checked using the BMW Service Cockpit system. Known faults of the individual ConnectedDrive services can also be viewed in the BMW Service Cockpit system.
There is a guided troubleshooting as procedure available under the following path:
Search for information > Function structure > body > audio mode, video mode, telephone, navigation > [!] Current fault patterns > BMW TeleServices fault patterns