BMW TeleServices diagnosis including BMW TeleServices help
WARNING: This page is about a different car, the 2013 BMW X5, 2012 BMW X5, and 2011 BMW X5. However, it is still accessible from the selected car via links, so may be relevant.
It is possible for the customer to contact the BMW Group Mobile Service via BMW Services or directly from the Check Control message.
Using the BMW TeleServices diagnosis the relevant vehicle information is transmitted to the BMW Group Mobile Service. The employee of the BMW Group Mobile Service explains the vehicle condition to the customer on the telephone and suggests appropriate measures. Individual malfunctions in the vehicle can thus be corrected via remote access thanks to the BMW TeleServices help.
The trusted BMW Service authorized workshop is automatically informed of the malfunction in the vehicle via an action call or info call (in ISPA).
This function is not available in all national-market versions.