Manual BMW TeleServices call
The following graphic shows the procedure of a BMW TeleServices call.
The BMW TeleServices call offers the customer the possibility to request a service appointment with his trusted BMW Service authorized workshop directly from his vehicle. For example, when a tire change is required. The BMW TeleServices call is shown in the Integrated Service Processes Application (ISPA). The customer then receives the call-back from his BMW Service authorized workshop. The BMW Service authorized workshop can optimally prepare for the upcoming service appointment and order or reserve possible parts in good time.