Concept of Condition Based Service (CBS):

Continuous developments in networking within the vehicle are constantly offering new ways in which the vehicle can communicate with the environment. This is becoming more and more beneficial for after-sales service. The Connected Service consists of several modules and provides new opportunities: from the automatic, vehicle-specific determination of the service requirement, to the optimisation of the acceptance process.

The expectations of the most demanding customers are therefore fulfilled:

• Precise date scheduling through distance-based or time-based interval forecasts for control units subject to wear
• Early recognition of problems
• Flexible service
• Individual advice and customer care (with visualisation of the CBS data in the "Service reception" module)

One component of the Connected Service is requirement-oriented service: