Telematic services

Telematics is a description for Services and is derived from Tele  communications and in for matics  . The permanently installed SIM card allows telematic services to be used without the customer's mobile phone being present. Telematic services comprise:

• Telematics
  • Manual emergency call with display of current location
  • Automatic emergency call with display of current location
  • Breakdown call with transmission of current location and service data
• TeleService
  • Data for Condition Based Service (CBS)
  • Manual ServiceCall
  • Automatic ServiceCall
• BMW ASSIST
  • Information services
  • BMW Info
  • V-info Plus
  • Floating Car Data
• BMW Online
  • Mobile Office (mobile BMW internet portal)
  • News, weather, share prices

Explanatory notes on a selection of telematic services: 

• Manual emergency call with display of current location

  A manual emergency call is triggered by pressing the emergency call button in the roof function center.

• Automatic emergency call with display of current location (in the event of an accident)

  If a serious accident occurs, the MRS (multiple restraint system) sends a crash signal to the TCU. The TCU automatically transmits an emergency call.

  Whenever an emergency call is made, the emergency number of the service provider is dialled. During this time, an LED lights up in the emergency call button. When the emergency call has been accepted and a voice connection established, the LED in the emergency call button flashes. The data transmitted by the TCU are sent to the service provider. The data include: The coordinates of the current location, time and direction of travel (if the vehicle is moving).

• Breakdown call

  Call to service provider in the event of a breakdown (current location and service data are automatically transmitted).

• TeleService

  An automatic ServiceCall is made when the service interval indicator changes from green to yellow. The service provider is informed about an inspection being due and receives information about any wear or faults. The customer is also able to start a ServiceCall manually at any time. The following vehicle data are transmitted to the service provider by SMS text message:

  • Vehicle identification number
  • ServiceCall identifier
  • Model code
  • Odometer reading
  • Registration date
  • Date and time
  • Color code
  • Battery voltage
  • Fuel level
  • Coolant temperature
  • Condition Based Service (CBS) for maintenance of brakes, engine oil etc.