Pinpoint Test S : A Message Center Menu Does Not Display Or Cannot Be Navigated

WARNING: This page is about a different car, the 2018 Lincoln Navigator. However, it is still accessible from the selected car via links, so may be relevant.

WARNING: Incorrect repair techniques or actions can cause an accidental Supplemental Restraint System (SRS) deployment. Never compromise or depart from these instructions. Failure to precisely follow all instructions could result in serious personal injury from an accidental deployment.

S1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST
- Ignition ON.
- Using a diagnostic scan tool, perform the IPC self-test.
Are any Diagnostic Trouble Codes (DTCs) recorded?

Yes REFER to DTC Chart: Instrument Panel Cluster (IPC) .

No GO to S2

S2 PERFORM THE SCCM (STEERING COLUMN CONTROL MODULE) SELF-TEST

Using a diagnostic scan tool, perform the SCCM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded?

Yes	For DTC B1380:09, INSTALL a new RH upper or lower steering wheel switch as necessary. Refer to: Steering Wheel Multifunction Switch . For DTC B1380:11, GO to S4 For DTC B1380:17, GO to S7

GO to S3

S3 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) OUTPUT AT THE RH (RIGHT-HAND) STEERING WHEEL SWITCH

Ignition OFF.

Disconnect RH Upper Steering Wheel Switch C2999 .

Disconnect RH Lower Steering Wheel Switch C2367 .

Ignition ON.

Measure:

RH Upper Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2999-2	Courtesy of FORD MOTOR COMPANY	C2999-3

RH Lower Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2367-2	Courtesy of FORD MOTOR COMPANY	C2367-4
C2367-3	Courtesy of FORD MOTOR COMPANY	C2367-4
C2367-5	Courtesy of FORD MOTOR COMPANY	C2367-4

Is the voltage approximately 5 volts?

Yes	INSTALL a new RH upper or lower steering wheel switch as necessary. Refer to: Steering Wheel Multifunction Switch .

No	INSTALL a new SCCM. Refer to: Steering Column Control Module (SCCM) .

S4 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH SIGNAL CIRCUIT BETWEEN THE RH (RIGHT-HAND) STEERING WHEEL SWITCH AND THE UPPER CLOCKSPRING FOR A SHORT TO GROUND WITH THE CLOCKSPRING DISCONNECTED
- Ignition OFF.
- Remove the driver airbag. Refer to: Driver Airbag .
- Disconnect Upper Clockspring C218B .
- Ignition ON.
- Using a diagnostic scan tool, perform the SCCM self-test.
Is DTC B1380:17 recorded?

Yes GO to S5

No GO to S6

S5 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH SIGNAL CIRCUIT BETWEEN THE RH (RIGHT-HAND) STEERING WHEEL SWITCH AND THE UPPER CLOCKSPRING FOR A SHORT TO GROUND WITH THE STEERING WHEEL SWITCH DISCONNECTED

Ignition OFF.

Disconnect RH Upper Steering Wheel Switch C2999 .

Disconnect RH Lower Steering Wheel Switch C2367 .

Measure:

RH Upper Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2999-2	Courtesy of FORD MOTOR COMPANY	Ground

RH Lower Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2367-2	Courtesy of FORD MOTOR COMPANY	Ground
C2367-3	Courtesy of FORD MOTOR COMPANY	Ground
C2367-5	Courtesy of FORD MOTOR COMPANY	Ground

Is the resistance greater than 10, 000 ohms?

Yes	INSTALL a new RH steering wheel switch. Refer to: Steering Wheel Multifunction Switch .

No	REPAIR the steering wheel harness or INSTALL a new steering wheel. Refer to: Steering Wheel .

S6 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH SIGNAL CIRCUIT BETWEEN THE RH (RIGHT-HAND) STEERING WHEEL SWITCH AND THE UPPER CLOCKSPRING FOR A SHORT TO GROUND
- Ignition OFF.
- Remove the clockspring from the SCCM.
- Ignition ON.
- Using a diagnostic scan tool, perform the SCCM self-test.
Is DTC B1380:17 recorded?

Yes INSTALL a new clockspring. Refer to: Clockspring .

No GO to S13

S7 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH SIGNAL CIRCUIT FOR A SHORT TO VOLTAGE

Ignition OFF.

Remove the driver airbag. Refer to: Driver Airbag .

Disconnect RH Upper Steering Wheel Switch C2999 .

Disconnect RH Lower Steering Wheel Switch C2367 .

Disconnect SCCM .

Ignition ON.

Measure:

RH Upper Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2999-2	Courtesy of FORD MOTOR COMPANY	C2999-3

RH Lower Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2367-2	Courtesy of FORD MOTOR COMPANY	C2367-4
C2367-3	Courtesy of FORD MOTOR COMPANY	C2367-4
C2367-5	Courtesy of FORD MOTOR COMPANY	C2367-4

Is any voltage present?

Yes	REPAIR the circuit.

GO to S8

S8 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH SIGNAL CIRCUIT BETWEEN THE RH (RIGHT-HAND) STEERING WHEEL SWITCH AND THE UPPER CLOCKSPRING FOR AN OPEN

Ignition OFF.

Disconnect Upper Clockspring C218B .

Measure:

RH Upper Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2999-2	Courtesy of FORD MOTOR COMPANY	C218B-14

RH Lower Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2367-2	Courtesy of FORD MOTOR COMPANY	C218B-6
C2367-3	Courtesy of FORD MOTOR COMPANY	C218B-7
C2367-5	Courtesy of FORD MOTOR COMPANY	C218B-15

Is the resistance less than 3 ohms?

Yes

GO to S9

No	REPAIR the circuit.

S9 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH RETURN CIRCUIT BETWEEN THE LH (LEFT-HAND) STEERING WHEEL SWITCH AND THE UPPER CLOCKSPRING FOR AN OPEN

Measure:

RH Upper Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2999-3	Courtesy of FORD MOTOR COMPANY	C218B-16

RH Lower Steering Wheel Switch

Positive Lead	Measurement / Action	Negative Lead
C2367-4	Courtesy of FORD MOTOR COMPANY	C218B-16

Is the resistance less than 3 ohms?

Yes

GO to S10

No	REPAIR the circuit.

S10 CHECK THE RH (RIGHT-HAND) UPPER STEERING WHEEL SWITCH SIGNAL CIRCUIT THROUGH THE CLOCKSPRING FOR AN OPEN

Remove the clockspring from the SCCM.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Upper Clockspring (Component Side) - Pin 14	Courtesy of FORD MOTOR COMPANY	Lower Clockspring (Component Side) - Pin 6

Is the resistance less than 3 ohms?

Yes

GO to S11

No	INSTALL a new clockspring. Refer to: Clockspring .

S11 CHECK THE RH (RIGHT-HAND) LOWER STEERING WHEEL SWITCH SIGNAL CIRCUIT THROUGH THE CLOCKSPRING FOR AN OPEN

Remove the clockspring from the SCCM.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Upper Clockspring (Component Side) - Pin 6	Courtesy of FORD MOTOR COMPANY	Lower Clockspring (Component Side) - Pin 5
Upper Clockspring (Component Side) - Pin 7	Courtesy of FORD MOTOR COMPANY	Lower Clockspring (Component Side) - Pin 7
Upper Clockspring (Component Side) - Pin 15	Courtesy of FORD MOTOR COMPANY	Lower Clockspring (Component Side) - Pin 8

Is the resistance less than 3 ohms?

Yes

GO to S12

No	INSTALL a new clockspring. Refer to: Clockspring .

S12 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH RETURN CIRCUIT THROUGH THE CLOCKSPRING FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
Upper Clockspring (Component Side) - Pin 16	Courtesy of FORD MOTOR COMPANY	Lower Clockspring (Component Side) - Pin 10

Is the resistance less than 3 ohms?

Yes

GO to S13

No	INSTALL a new clockspring. Refer to: Clockspring .

S13 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the SCCM connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged or bent pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect all the SCCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes	CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SCCM. Refer to: Steering Column Control Module (SCCM) .

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.