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Home >> Audi >> 2016 >> S5 Prestige, 2D Convertible >> Repair and Diagnosis >> External Pages >> Different car >> Section 1108 (Information System And Entertainment Systems - General Information (2 Of 2)) >> Diagnosis And Testing >> Information and Entertainment System >> Symptom Charts >> Symptom Chart: SYNC Features/Media/Phone

Symptom Chart: SYNC Features/Media/Phone

WARNING: This page is about a different car, the 2018 Lincoln Navigator. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods

Condition Possible Sources Actions
The SYNC system does not operate correctly from the FCIM Refer to the Pinpoint Test GO to Pinpoint Test J 
One or more steering wheel SYNC control button is inoperative Refer to the Pinpoint Test GO to Pinpoint Test K 
The left speakers are inoperative when using Bluetooth and media hub SYNC features Refer to the Pinpoint Test GO to Pinpoint Test M 
The right speakers are inoperative when using Bluetooth and media hub SYNC features Refer to the Pinpoint Test GO to Pinpoint Test M 
The SYNC system audible prompts are inoperative or do not operate correctly Refer to the Pinpoint Test GO to Pinpoint Test M 
During a phone call, no incoming audio is heard in the vehicle Refer to the Pinpoint Test GO to Pinpoint Test M 
Poor sound quality, distorted, or no sound while in SYNC mode Refer to the Pinpoint Test GO to Pinpoint Test M 
Voice recognition is inoperative or outgoing audio is not transmitted during a phone call Refer to the Pinpoint Test GO to Pinpoint Test O 
An individual Bluetooth device or feature is inoperative Device compatibility
NOTE: If an individual Bluetooth device is able to pair with the SYNC system, there are no concerns with the APIM.
INSTRUCT the customer to review the device compatibility list. REFER to the appropriate Lincoln authorized website to view a list of compatible devices and features. Not all phone features are available through the SYNC system. This is normal operation.
Unable to pair Bluetooth device or the Bluetooth functionality is inoperative Refer to the Pinpoint Test GO to Pinpoint Test Q 
A USB device is not recognized by the SYNC system or audio files on a USB device are not found using the SYNC system from one or both USB ports Refer to the Pinpoint Test GO to Pinpoint Test P 
The 911 Assist or Emergency Assistance Not Operational message displays Refer to the Pinpoint Test GO to Pinpoint Test R 
SYNC AppLink is inoperative or does not operate correctly Refer to the Pinpoint Test
NOTE: AppLink is only possible when Android Auto™ and Apple CarPlay™ are disabled.
REVIEW the mobile device platform, application, and application version compatibility list. REFER to the appropriate Lincoln authorized website to view a list of compatible devices and features. It is normal operation for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC AppLink.If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to Pinpoint Test Q If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the USB port, GO to Pinpoint Test P 
SYNC Connect is inoperative or does not operate correctly Refer to the Pinpoint Test GO to Pinpoint Test U 
Apple CarPlay™ is inoperative Refer to the Pinpoint Test
NOTE: Make sure the operating system of the device and the SYNC system are current.
CHECK the operation of the USB port by using a known good USB device to play audio files.If the SYNC system does not recognize the USB device, GO to Pinpoint Test P If the SYNC system recognizes the USB device, REFER to the Apple CarPlay™ information in the Owner Literature.
Android Auto™ is inoperative Refer to the Pinpoint Test CHECK the operation of the USB port by using a known good USB device to play audio files.
If the SYNC system does not recognize the USB device, GO to Pinpoint Test P 
If the SYNC system recognizes the USB device, REFER to the Android Auto™ information in the Owner Literature.
The SYNC system is unable to discover or log onto a Wi-Fi connection Refer to the Owner Literature ADVISE the vehicle owner to refer to the SYNC 3 Troubleshooting information of the Owner Literature.
The SYNC Wi-Fi connection does not operate correctly Refer to the Owner Literature INSTRUCT the customer to refer to "Wi-Fi Issues" in the SYNC Troubleshooting information of the Owner Literature.
A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot Wi-Fi Hotspot or visibility is turned off TURN ON the Wi-Fi Hotspot or visibillity feature
A device (smartphone/laptop) is unable to log onto the vehicle Wi-Fi Hotspot connection after master reset from SYNC Master Reset menu SSID and password set to factory defaults
NOTE: Passwords may contain a lowercase "L" or a capital "i" They look identical and the wrong character may have been entered.
OBTAIN the correct password to log onto the Wi-Fi connection. REFER to the Owner Literature and/or the appropriate technical training information.
The vehicle Wi-Fi hotspot feature is inoperative, experiencing poor data speed or cannot stream any data Refer to the Pinpoint Test GO to Pinpoint Test V 
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