Symptom Chart: Radio
WARNING: This page is about a different car, the 2018 Lincoln Navigator. However, it is still accessible from the selected car via links, so may be relevant.
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods
| Condition | Possible Sources | Actions |
|---|---|---|
| A module does not respond to the diagnostic scan tool | Refer to the Pinpoint Test | REFER to: Communications Network . |
| The AM radio is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The FM radio is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Poor AM reception | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Poor FM reception | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Continuous seek or scan in AM/ FM mode | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Poor satellite radio reception | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| The satellite radio is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| The audio system does not operate correctly from the FCIM | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| One or more audio steering wheel control button is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| The CD player is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| Unable to change the audio source | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The FDIM displays Audio System Off at regular intervals | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The radio control is inoperative from the RACM | REFER to the RACM DTC Chart | CARRY OUT the RACM self-test. DIAGNOSE the DTC present. |