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DTC C1A02: Vehicle Information Not Obtained [08/2013 - ]: Procedure

WARNING: This page is about a different car, the 2014 Lexus ES 300h. However, it is still accessible from the selected car via links, so may be relevant.
  1. CHECK CAN COMMUNICATION SYSTEM 
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Select the "CAN Bus Check" from the "System Selection Menu" screen on the Techstream.
    4. Select "Communication Malfunction DTC" from the "CAN Bus Check" screen, and then select "Enter".

      OK

      CAN communication system DTCs are not output.

    5. Turn the power switch off.

    NG → See step   5 

    OK: Go to next step 

  2. CHECK FOR DTCs (DTC C1A02) 
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Clear the DTCs. Refer to DTC CHECK / CLEAR [08/2013 - ] .
    4. Perform the following to make sure that the DTC detection conditions are met.

      HINT: 

      If the detection conditions are not met, the malfunction cannot be detected.

      1. Drive the vehicle at a speed for which cruise control operation is possible.
      2. Turn the cruise control system on using the cruise control switch (ON-OFF button).
      3. Push the cruise control switch to -/SET to begin control of vehicle speed using the cruise control system.
    5. Enter the following menus: Powertrain / Radar Cruise / Trouble Codes.
    6. Check for DTCs.

      Result

      Result Proceed to
      DTC is not output A
      DTC C1A02 is output B
    7. Turn the power switch off.

    B → See step   4 

    A → See step   3 

  3. USE SIMULATION METHOD TO CHECK. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2013 - ] 
  4. REPLACE DRIVING SUPPORT ECU ASSEMBLY. Refer to  REMOVAL [08/2013 - ] 
  5. GO TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2013 - ]