How To Proceed With Troubleshooting [08/2013 - ]

HINT: 

• Use the following procedures to troubleshoot the power trunk lid system.
• *: Use the Techstream.

1. VEHICLE BROUGHT TO WORKSHOP 

   NEXT: Go to next step 

2. CUSTOMER PROBLEM ANALYSIS CHECK 

   HINT: 

   • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
   • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
   • The following 5 items are important points for problem analysis:

     What	Vehicle model, system name
     When	Date, time, occurrence frequency
     Where	Road conditions
     Under what conditions?	Running conditions, driving conditions, weather conditions
     How did it happen?	Problem symptoms

   NEXT: Go to next step 

3. INSPECT AUXILIARY BATTERY VOLTAGE 
   1. Measure the auxiliary battery voltage with the power switch off.

      Standard Voltage

      11 to 14 V

      If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

      NEXT: Go to next step 

4. CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM* 
   1. Use the Techstream to check if the CAN communication system is functioning normally. Refer to DIAGNOSIS SYSTEM [08/2013 - ] .
      RESULT
      
      

      Result	Proceed to
      CAN DTC is not output	A
      CAN DTC is output	B

      B → GO TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2013 - ] 

      A: Go to next step 

5. CHECK FOR DTC* 
   1. Using the Techstream, check for DTCs. Refer to DTC CHECK / CLEAR [08/2013 - ] .
      RESULT
      
      

      Result	Proceed to
      DTC is not output	A
      DTC is output	B

      B → GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [08/2013 - ]  

      A: Go to next step 

6. PROBLEM SYMPTOMS TABLE 
   1. Refer to Problem Symptoms Table. Refer to PROBLEM SYMPTOMS TABLE [08/2013 - ] .
      RESULT
      
      

      Result	Proceed to
      Fault is not listed on problem symptoms table	A
      Fault is listed on problem symptoms table	B

      B → Go to step 8 

      A: Go to next step 

7. OVERALL ANALYSIS AND TROUBLESHOOTING* 
   1. Operation check. Refer to OPERATION CHECK [08/2013 - ] .
   2. Terminals of ECU. Refer to TERMINALS OF ECU [08/2013 - ] .
   3. Data List/Active Test. Refer to DATA LIST / ACTIVE TEST [08/2013 - ] .

      NEXT: Go to next step 

8. REPAIR OR REPLACE 

   NEXT: Go to next step 

9. CONFIRMATION TEST 

   NEXT → END