Audio System Error Codes(With Touch Screen) (2016 2017 2018)

NOTE:

The audio system can display a few error message when some problems are detected with the audio disc player, the audio disc, the XM radio, or the USB audio. This is not a complete list of audio error messages. Refer to symptom troubleshooting.
Refer to Error Messages for the error about the navigation system .

CD Error Messages

Error Message Displayed	Possible Cause	Solution
Bad Disc Please Check Owners Manual	There is a problem with the disc player (EJECT error). A common problem is paper disc labels coming off the disc while in the player or the disc is not set in the proper position.	Try to eject the disc and try another one. If there is still a problem, replace the audio unit or the audio-navigation unit .
Heat Error	In the DISC mode, the high temperature detection circuit around the pick-up mechanism detects a high temperature.	Park the vehicle in a cooler place for a while. If the high temperature status is cancelled, the error code is cancelled, If the error code is still present, replace the audio unit or the audio-navigation unit .
Check Disc	A reading error is detected because of a problem in the disc, or a disc was not supported.	If the disc does not read after 3 attempts, an ERROR message appears for 5 seconds before you can use the EJECT button. If the EJECT button does not work, the audio unit enters EJECT error status. Try to eject the disc and try another disc. If there is still a problem, replace the audio unit or the audio-navigation unit .
Unplayable File	Track/File format not supported.	Current track is skipped. The next supported track or file plays automatically Verify that CD, CD-R or CD-RW file names end in CD-A or WMA Verify that CD, CD-R or CD-RW with compressed music formats end in MP3 or WMA Other file formats like iTunes or Ogg are not recognized WMA files may have (DRM) copy protection, and cannot be read
Mecha Error	There is a problem with the disc player (except EJECT error) Power supply error to the disc player	Press the EJECT button and hold it for 5 seconds. If the disc does not eject, try again. If the disc still won't eject, replace the audio unit or the audio-navigation unit .

XM Error Messages

Error Message Displayed	Possible Cause	Solution
Loading	XM radio is acquiring audio or program information.	Wait until the XM radio receives the information.
Ch Off Air	XM channel not in service.	Try another XM channel.
No Signal	Loss of signal.	Both terrestrial and satellite antennas have lost the signal. Park the vehicle outside with a clear view of the southern horizon.

Error Message Displayed	Possible Cause	Solution
Check Antenna	XM antenna error.	Go to Error code: Check Antenna is displayed troubleshooting .

NOTE: Do these checks with the vehicle parked outside with a clear view of the southern horizon.

USB Error Messages

Error Message Displayed	Possible Cause	Solution
Incompatible USB Device Please Check Owner's Manual	Faulty power supply to USB device.	If the code appears when the USB device is connected, go to USB device does not function troubleshooting .
Unsupported Ver.	Unsupported version iPod is connected.	Connect the applicable iPod (see the Owner's Manual).
USB Error	There is a internal problem with the audio unit or the audio-navigation unit.	Go to USB device does not function troubleshooting .
No Data	There are no files or files that are not supported on the USB device.	Check the files in the USB device. There is a possibility that the files have been damaged, or are not supported.
Unsupported	Unsupported USB device is connected.	Connect the applicable USB device (see the Owner's Manual).