Symptom Troubleshooting

Symptom Troubleshooting: Pairing instructions are not displayed on the screen

Pairing instructions are not displayed on the screen

NOTE:

- Check the vehicle battery condition first. Testing and Inspection

- Check the connectors for poor connections or loose terminals.

- Some mobile phones do not support the function.

- On sone phones, the connection guidance appears only when you pair the phone.

- Check on-line at www.acura.com/handsfreelink or call the HFL support desk at 888-528-7876 to make sure the cell phone is compatible with the HFL system and that there are no known issues.

1. Turn the ignition switch to ON (II).

2. Check if any modes (AM, FM, CD) other than Bluetooth audio is displayed.

Do the other modes display normally?
YES - Go to step 3.

NO - Substitute a known-good audio unit Audio Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio unit. Audio Unit Removal/Installation


3. Press DISC/AUX button to select Bluetooth Audio source.

Does it change to Bluetooth Audio source?
YES - Go to step 4.

NO - Go to symptom troubleshooting for Bluetooth audio does not work. Symptom Troubleshooting


4. Check if the audio system functions normally.

Does the system function normally?
YES - Go to step 5.

NO - Go to symptom troubleshooting for No sound when Bluetooth audio does not work. Symptom Troubleshooting


5. If you have the client's phone, go to step 6. Otherwise, pair a known-good cell phone to the client's vehicle.

Can you pair the Bluetooth phone?
YES - The client's Bluetooth phone is defective or not compatible.

NO - Substitute a known-good HandsFreeLink control unit, Service and Repair and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit. Service and Repair


6. Pair the client's phone to a known-good vehicle.

Can you pair the Bluetooth phone?
YES - Substitute a known-good HandsFreeLink control unit, Service and Repair and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit. Service and Repair

NO - The client's Bluetooth phone is defective or not compatible.