Audio System - Radio Loses Station Presets
08-007September 26, 2008
*Applies To:
2007 MDX - ALL Models Without Navigation (VINS Beginning with 2HNYD282)
2008 MDX - ALL Models Without Navigation (VINs Beginning with 2HNYD282)
2009 MDX - Models Without Navigation
From VIN 2HNYD282.9H500001 thru 2HNYD282.9H504074*
Audio Unit Loses Audio Presets
(Supersedes 08-007, dated March 11, 2008, to update the information marked by the black bars and asterisks)
SYMPTOM
When the different keyless remotes are used (Driver 1 and Driver 2), the audio unit intermittently does not retain the correct audio presets.
PROBABLE CAUSE
An internal problem with the audio unit does not allow it to recognize the keyless remote being used.
CORRECTIVE ACTION
Replace the audio unit with a remanufactured unit.
NOTE:
The inventory of remanufactured audio units has been updated to recognize the keyless remote being used.
PARTS INFORMATION
For information on audio unit ordering, see Service Bulletin 06-001, Audio, Navigation, and RES Unit In-Warranty Exchange, and Audio and DVD Player Out-of- Warranty Repair
WARRANTY CLAIM INFORMATION
In warranty:
The normal warranty applies.
Operation Number: 0101B5
Flat Rate Time: 0.7 hour
Failed Part: P/N 39012-STX-A02
Defect Code: 03214
Symptom Code: 04220
Skill Level: Repair Technician
Out of warranty:
Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
DIAGNOSIS
*1. Turn the ignition switch to ON (II), then turn the audio unit on, and make sure it operates normally.*
2. Turn off the audio unit.
3. Press and hold the No.4 and No.6 preset buttons, then turn on the audio unit.
4. Make sure DIAGNOSTIC MODE appears on the display, then press the No.2 preset button.
* Is the Main software version 3.0 or higher?
Yes - Disregard this service bulletin, and continue with normal troubleshooting.
No - Go to REPAIR PROCEDURE.*
REPAIR PROCEDURE
Replace the audio unit.
^ Refer to page 23-90 of the 07-08 MDX Service Manual, or
^ Online, enter keywords AUDIO REMOVAL, and select Audio Unit Removal/Installation from the list.
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