Pinpoint Test AL: SYNC(R) Traffic, Directions And Information Service Is Inoperative

Information and Entertainment System

Pinpoint Test AL: SYNC(R) Traffic, Directions And Information Service Is Inoperative

Normal Operation

The SYNC(R) traffic, directions and information service is a subscription-based service that includes precise turn-by-turn directions, personalized real-time traffic updates with text alerts, business search, entertainment, news, sports, stocks, travel and weather. The customer's mobile phone is used to access and download the SYNC(R) services. The Global Positioning System (GPS) antenna, that is integral to the Global Positioning System Module (GPSM), is used to detect the location and direction of the vehicle. For information on the traffic, direction and information services subscription, refer to the SyncMyRide website.

This pinpoint test is intended to diagnose the following:

- Accessory Protocol Interface Module (APIM)

- GPSM (Global Positioning System Module)

- Subscription expired

PINPOINT TEST AL : SYNC(R) TRAFFIC, DIRECTIONS AND INFORMATION SERVICE IS INOPERATIVE

AL1 RETRIEVE THE DTCs FROM THE APIM (Accessory Protocol Interface Module) SELF-TEST

- Ignition ON.

- Carry out the APIM (Accessory Protocol Interface Module) self-test.

Are any DTCs recorded in the APIM (Accessory Protocol Interface Module) ?

Yes
REFER to the APIM (Accessory Protocol Interface Module) DTC chart to DIAGNOSE the APIM (Accessory Protocol Interface Module) concern. Accessories and Optional Equipment
No
GO to AL2

AL2
RETRIEVE THE DTCs FROM THE GPSM (Global Positioning System Module) SELF-TEST

- Carry out the GPSM (Global Positioning System Module) self-test.

Are any DTCs recorded in the GPSM (Global Positioning System Module) ?

Yes
REFER to the GPSM (Global Positioning System Module) DTC chart to DIAGNOSE the GPSM (Global Positioning System Module) concern. Accessories and Optional Equipment
No
GO to AL3.

AL3 VERIFY THE CUSTOMER SUBSCRIPTION AND PHONE NUMBER

- NOTE: Prior to performing this pinpoint test step, inquire with the customer about SYNC(R) traffic, directions and information service registration.
NOTE: The customer and the phone must be present to perform this pinpoint test.

Verify that the customer has an active subscription and the correct phone number is registered on the SYNC(R) website. REFER to the SyncMyRide website.

Is the subscription activated and the correct phone number registered?

Yes
GO to AL4.
No
If the subscription is not activated, INFORM the customer that in order for the SYNC(R) traffic, directions and information to function the subscription needs to be activated on the SYNC(R) website. REFER to the SYNC(R) MyRide website.
If the phone number is incorrect, INFORM the customer that the correct phone number must be registered on the SYNC(R) website. REFER to the SYNC(R) MyRide website.

AL4 VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC(R) TRAFFIC, DIRECTIONS AND INFORMATION SERVICES

- Advise the customer to connect their phone to the SYNC(R) traffic, directions and information services. Caller ID blocking must be disabled on the customer's phone. REFER to the Owner's Literature.

- Operate one of the SYNC(R) traffic, directions and information services.

- Verify that the phone call is placed and that the phone is connected to the SYNC(R) traffic, directions and information services.

Does the phone connect to the SYNC(R) traffic, directions and information services and operate correctly?

Yes
The SYNC(R) traffic, directions and information services is operating correctly at this time. INFORM the customer that caller ID blocking must be disabled on their phone and their phone must successfully place a call to connect to the SYNC(R) traffic, directions and information services. REFER to the SYNC(R) MyRide website.
No
GO to AL5.

AL5 CHECK FOR CORRECT APIM (Accessory Protocol Interface Module) OPERATION

- Disconnect the APIM (Accessory Protocol Interface Module) connector.

- Check for:
- corrosion

- damaged pins

- pushed-out pins


- Connect the APIM (Accessory Protocol Interface Module) connector and make sure it seats correctly.

- Wait 2 minutes for the APIM (Accessory Protocol Interface Module) to re-initialize.

- Operate the system and verify the concern is still present.

Is the concern still present?

Yes
INSTALL a new APIM (Accessory Protocol Interface Module). REFER to Accessory Protocol Interface Module (APIM) . TEST the system for normal operation.

If the concern is still present, INSTALL a new a new GPSM (Global Positioning System Module). REFER to Global Positioning System Module (GPSM) .
No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector. CLEAR any DTCs present.