Symptom Troubleshooting

Symptom Troubleshooting: DVD screen error messages

DVD screen error messages

Diagnostic Test: Car Status

NOTE:

- Confirm the correct DVD color and version disc is installed in the navigation unit. Service and Repair

- Refer to General Troubleshooting for a list of common DVD screen error messages and the probable causes. Navigation System Diagnostic Mode (With Navigation)

- Go into the Diagnostic mode, and use the Car Status diagnostic Navigation System Diagnostic Mode (With Navigation) to check the status of the DVD lid.

- Inspect the navigation DVD for scratches or damage.

- The following troubleshooting is for the error messages shown on the error message table. Navigation System Diagnostic Mode (With Navigation)

1. Check the DVD-ROM reading surface for scratches and finger prints.

Are there any scratches or finger prints on the DVD-ROM reading surface?
YES - Clean or replace the DVD-ROM. Service and Repair

NO - If the problem occurs occasionally when the system is cold, this is normal. If the problem occurs frequently when driving, replace the navigation unit. Service and Repair