AcuraLink Service Application Does Not Work
AcuraLink service application does not workNOTE:
- In order for the AcuraLink Service to work, the client must have an activated account with XM (receives all channels).
- Check the vehicle battery condition first.
- If you can only tune to channel 000, 001, 174, and 247, make sure that the audio unit is set to the channel mode (see owner's manual). If it is set to the channel mode, call XM radio customer support and check the account activation status.
1. Call Acura Client Services and verify the unit status. Request ACS to send an activation signal to the vehicle. Park the vehicle outside, and let the vehicle idle for about an hour.
Does the AcuraLink service application work?
YES - The vehicle is OK at this time.
NO - Go to step 2.
2. Check the No.21 (7.5 A) fuse and No. 32 (10 A) fuse in the under-dash fuse/relay box.
Are the fuses OK?
YES - Go to step 3.
NO - Replace the fuse(s), and recheck.
3. Turn the ignition switch to ACC (I).
4. Measure the voltage between the No. 2 terminal of the AcuraLink control unit (XM receiver) connector A (20P) and body ground.
Is there battery voltage?
YES - Go to step 5.
NO - Repair open in the wire(s) between the AcuraLink control unit and the No. 32 (10 A) fuse in the under-dash fuse/relay box.
5. Turn the ignition switch to ON (II).
6. Measure the voltage between the No. 12 terminal of the AcuraLink control unit (XM receiver) connector A (20P) and body ground.
Is there battery voltage?
YES - Go to step 7.
NO - Repair open in the wire(s) between the AcuraLink control unit (XM receiver) and the No. 21 (7.5 A) fuse in the under-dash fuse/relay box.
7. Turn the ignition switch to LOCK (0).
8. Measure the voltage between the No. 11 terminal of the AcuraLink control unit (XM receiver) connector A (20P) and body ground.
Is there less than 0.5 V?
YES - Check for loose wires or poor connections at the AcuraLink control unit (XM receiver) connector A (20P). If the connections are good, substitute a known-good AcuraLink control unit (XM receiver), and recheck. If the symptom goes away, Update the AcuraLink control unit if it does not have the latest software, then recheck. If the software is the latest, replace the AcuraLink control unit.
NO - Check for an open in the wire between the AcuraLink control unit (XM receiver) and body ground. If the wire is OK, check for poor ground at G606.